Frequently Asked Questions

If you are curious about our unique luxury fragrances or want to know more about CRANBOURN®, browse our FAQs below. If we have not answered your question, find out how to get in touch with us on the Contact page.

For all orders placed directly with CRANBOURN®, you will be sent a shipping confirmation once your order has been dispatched from our warehouse. You can also track your order by logging in to your online CRANBOURN® Account and by clicking on the order number you are waiting for. If you have any problems or the delivery is taking longer than usual, contact CRANBOURN® Customer Service on and we will look into it further for you.

For all orders placed with a CRANBOURN® Authorised Distributor, please refer to their tracking service.


CRANBOURN® developed from the idea that there is another way, by continually exploring, discovering and creating the finest sustainable luxury fragrances for our customers.

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