Pošiljanje in dostava
When you place an order with CRANBOURN®, your products are carefully picked, packed and dispatched by our fulfilment team in the United Kingdom for delivery to customers around the world.
To help ensure the safe arrival of your order, all shipments are tracked through our delivery partners and tracking information will be provided where available.
Delivery Services
Delivery options and estimated transit times vary depending on your location and the service selected at checkout.
Express delivery services are available for most UK destinations and selected international locations. Standard delivery services are also available for many UK, European and international destinations.
For UK mainland addresses, orders placed before 1:00 pm (Monday to Friday, excluding public holidays) are typically dispatched the same working day. Subject to carrier performance, Express Delivery orders are usually delivered on the next working day.
Deliveries to Northern Ireland, the Channel Islands, Scottish Highlands, Islands and certain remote locations may require additional transit time.
Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated at checkout.
International Deliveries
We ship to a wide range of international destinations. Delivery times may vary depending on destination country, customs procedures and local carrier operations.
International customers are responsible for any customs duties, import taxes, local sales taxes, clearance charges or other fees imposed by the destination country unless otherwise stated at checkout.
CRANBOURN® is not responsible for delays caused by customs authorities, import inspections, adverse weather conditions or events beyond our reasonable control.
Order Tracking
If you have created an account, you may be able to view tracking information by logging into your account area.
If your order has not arrived within the expected delivery timeframe, please contact our Customer Service Team at customerservice@cranbourn.com and we will be pleased to assist.
Dispatch Delays
We aim to dispatch all orders as quickly as possible. During peak trading periods, seasonal promotions, product launches or public holidays, dispatch times may occasionally be extended. In such circumstances, orders may take up to 2–3 additional working days to leave our warehouse.
Lost or Damaged Deliveries
If your order arrives damaged, or if you believe your shipment has been lost in transit, please contact us as soon as possible at customerservice@cranbourn.com.
We may request photographs, delivery information or other supporting documentation to help us investigate and resolve the issue promptly.
Trajnost
As part of our commitment to responsible business practices, we continuously seek to balance efficient delivery services with environmental considerations. We work with trusted fulfilment and logistics partners and endeavour to minimise unnecessary packaging and transportation impacts wherever reasonably possible.
Vračila in menjave
For information regarding returns, exchanges and refunds, please refer to our Returns & Exchanges Policy.
Kontaktiraj nas
If you have any questions regarding shipping or delivery, please contact us at customerservice@cranbourn.com.
