Politika zasebnosti
Pri CRANBOURN®, we are committed to protecting your privacy and handling your personal information responsibly, transparently and securely.
Our Privacy Commitments
In handling your personal information, we will:
- protect your personal data and respect your privacy;
- only collect and process information where there is a legitimate reason to do so;
- be transparent about how we use your information;
- never sell your personal information to third parties;
- only share information with trusted service providers where necessary to deliver our products and services;
- give you control over your marketing preferences and privacy choices; and
- comply with applicable data protection laws, including the UK General Data Protection Regulation, the EU General Data Protection Regulation, the Data Protection Act 2018 and applicable US privacy laws.
Who We Are
CRANBOURN® Holdings Limited is the data controller responsible for the collection and use of personal information through this website and our related products and services.
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us at enquiries@cranbourn.com.
Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Identity and Contact Information
- name;
- postal address;
- billing address;
- delivery address;
- telephone number; and
- email address.
Transaction Information
- products purchased;
- order history;
- delivery information; and
- customer service enquiries.
Marketing Information
- marketing preferences;
- newsletter subscriptions; and
- consent records.
Technical Information
- IP address;
- browser type and version;
- device type;
- operating system;
- website usage information;
- referring URLs;
- session information; and
- geographic location derived from IP address.
Website Interaction Information
- pages viewed;
- time spent on pages;
- navigation behaviour; and
- website performance metrics.
Information You Provide Voluntarily
- contact form submissions;
- product enquiries;
- customer support communications;
- survey responses; and
- competition or promotion entries.
Payment Information
Payment information is processed securely by our third-party payment providers. CRANBOURN® does not store complete credit or debit card details on its systems.
How We Use Your Information
We use personal information to:
- process and fulfil orders;
- deliver products and services;
- manage customer accounts;
- provide customer support;
- respond to enquiries;
- improve our website, products and services;
- conduct analytics and performance monitoring;
- prevent fraud and maintain security;
- comply with legal and regulatory obligations; and
- send marketing communications where permitted by law.
Lawful Bases for Processing
Under UK and EU data protection laws, we process personal information under one or more of the following lawful bases:
Contract
Where processing is necessary to process purchases, deliver products, provide customer support or manage customer accounts.
Legal Obligation
Where processing is necessary to meet tax obligations, maintain accounting records or comply with legal or regulatory requirements.
Legitimate Interests
Where processing is necessary for website administration, fraud prevention, business improvement, customer service and security monitoring. We always balance our legitimate interests against your privacy rights.
Consent
Where required by law, we will seek your consent before sending marketing communications, placing non-essential cookies or using certain analytics technologies. You may withdraw your consent at any time.
Analytics and Website Performance
Google Analytics 4
We use Google Analytics 4 to understand how visitors use our website and to improve the customer experience.
Google Analytics may collect information including device information, browser information, approximate geographic location, website usage information, event data and interaction data.
Google Analytics is provided by Google Ireland Limited and Google LLC. Google’s Privacy Policy is available at https://policies.google.com/privacy.
Where required by law, Google Analytics cookies will only be activated after you provide consent through our cookie management platform.
Fathom Analytics
We also use Fathom Analytics, a privacy-focused analytics platform.
Fathom Analytics does not use cookies, does not track individual visitors, does not collect personally identifiable information and provides aggregated website usage statistics.
Fathom’s Privacy Policy is available at https://usefathom.com/legal/privacy.
Marketing Communications
Email Marketing
We may send marketing communications where you have given consent or where applicable law permits us to do so.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link contained within our emails or contacting us at enquiries@cranbourn.com.
We maintain records of marketing preferences and consent where required.
Mailchimp
We use Mailchimp, operated by Intuit Inc., to manage newsletter subscriptions and email communications.
Information processed by Mailchimp may include your name, email address, IP address, marketing preferences and email engagement information.
Mailchimp’s Privacy Policy is available at https://mailchimp.com/legal/privacy/.
Where personal information is transferred outside the UK or EEA, appropriate safeguards such as Standard Contractual Clauses and equivalent transfer mechanisms are used.
Service Providers and Third Parties
We work with trusted service providers to operate our business and deliver our products and services.
These providers may include website hosting providers, e-commerce platforms, payment processors, delivery and logistics providers, analytics providers, email communication platforms, customer support providers and professional advisers.
We only share information where necessary and require service providers to process personal information securely and lawfully.
CRANBOURN® does not sell personal information to third parties.
