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Website Terms of Use

Last Updated: June 2026

Welcome to the CRANBOURN^® website located at www.cranbourn.com (the “Website”). These Terms of Use govern your access to and use of this Website.

By accessing or using this Website, you agree to comply with these Terms of Use. If you do not agree to these Terms of Use, you should not use this Website.

These Terms of Use apply in addition to our Personvernerklæring, Retningslinjer for informasjonskapsler, Brand Assets & Media Policy and any applicable Terms and Conditions of Sale.

1. About Us

This Website is operated by CRANBOURN^® Holdings Limited, a company registered in England and Wales under company number 11692479, with its registered office at 1 The Green, Richmond, Surrey, TW9 1PL, United Kingdom.

VAT Registration Number: GB 311 7674 14

You may contact us at enquiries@cranbourn.com.

2. Access to the Website

We make reasonable efforts to ensure that this Website is available and operates correctly. However, we do not guarantee that the Website, or any content on it, will always be available, uninterrupted, secure or error-free.

We reserve the right to suspend, withdraw, modify or discontinue all or part of the Website at any time without notice.

You are responsible for ensuring that all persons accessing the Website through your internet connection are aware of these Terms of Use and comply with them.

3. Acceptable Use

You may use this Website solely for lawful purposes and in accordance with these Terms of Use.

You must not:

use the Website in any manner that breaches applicable laws or regulations;
attempt to gain unauthorised access to the Website, servers or databases connected to the Website;
introduce viruses, malware, ransomware, trojans, worms or other harmful material;
interfere with the operation, security or performance of the Website;
use the Website for fraudulent, misleading or unlawful purposes;
collect or harvest personal information from the Website without authorisation; or
use automated systems, bots or scraping tools except where expressly authorised by us.

4. Intellectual Property Rights

All content available on this Website is owned by or licensed to CRANBOURN^® Holdings Limited and is protected by copyright, trademark, design right and other intellectual property laws in the United Kingdom, European Union, United States and other jurisdictions.

This includes, without limitation:

CRANBOURN^®;
The Art of Atmospheres^™;
The Architecture of Scent^™;
Atmosfære^™;
product names and collection names;
logos, trademarks and brand identifiers;
photography, videos and imagery;
website content and editorial materials;
soundscapes and atmosphere playlists;
graphics, artwork and packaging designs; and
all associated intellectual property rights.

You may view, download and print content from the Website for your personal, non-commercial use only.

You must not reproduce, distribute, modify, adapt, publish, sell, license or otherwise exploit any Website content without our prior written consent.

5. Brand Assets and Media

Use of CRANBOURN^® trademarks, logos, photography, imagery, videos, soundscapes, atmosphere playlists and other brand assets is governed by our Brand Assets & Media Policy.

Unauthorised use of CRANBOURN^® intellectual property is strictly prohibited.

6. Artificial Intelligence and Data Mining

You may not use, scrape, harvest, reproduce, download or otherwise exploit any content from this Website for:

artificial intelligence training;
machine learning datasets;
large language models;
image generation systems;
synthetic content creation;
automated data extraction;
computer vision systems; or
similar technologies.

Any such use requires our prior written consent.

7. Product Information

We endeavour to ensure that all information on this Website is accurate and up to date. However, product descriptions, imagery, pricing, availability and other information may occasionally contain errors or inaccuracies.

We reserve the right to correct any errors, inaccuracies or omissions and to update information at any time without prior notice.

Nothing on this Website constitutes a binding offer to sell products.

8. Links to Third-Party Websites

This Website may contain links to third-party websites for your convenience and information.

We do not control, endorse or accept responsibility for the content, privacy practices or availability of third-party websites.

Your use of third-party websites is entirely at your own risk.

9. Privacy and Cookies

Your use of this Website is also governed by our:

10. Accessibility

CRANBOURN^® is committed to making its digital platforms as accessible and inclusive as reasonably possible. We continually review and improve the accessibility of our Website.

If you experience any accessibility difficulties, please contact us at enquiries@cranbourn.com.

11. Limitation of Liability

Nothing in these Terms of Use excludes or limits liability that cannot be excluded or limited under applicable law.

To the fullest extent permitted by law, CRANBOURN^® shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from or relating to your use of, or inability to use, this Website.

We do not guarantee that the Website will be secure, uninterrupted or free from bugs, viruses or other harmful components.

You are responsible for using appropriate security software and precautions when accessing the Website.

12. Sustainability and Responsible Communications

CRANBOURN^® is committed to responsible business practices, transparency and environmental stewardship. Users of this Website must not misrepresent CRANBOURN^®‘s products, certifications, sustainability credentials or environmental claims.

References to B Corp Certification, Leaping Bunny Certification, Vegetarian Society Certification, FSC-certified packaging, 1% for the Planet membership and other sustainability initiatives must be accurate and supported by official CRANBOURN^® materials.

13. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes in our business, technologies, legal requirements or regulatory guidance.

Any updates will be published on this page together with a revised “Last Updated” date.

14. Severability

If any provision of these Terms of Use is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales.

Where permitted by applicable law, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or relating to these Terms of Use.

If you are a consumer resident outside England and Wales, you may also benefit from any mandatory consumer protection rights available under the laws of your country of residence.